Close incident

SMS provider issues

Major Resolved View vendor source →

Close experienced a major incident on May 4, 2023 affecting SMS, lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 03:05 PM UTC
Resolved
May 04, 2023, 05:42 PM UTC
Duration
2h 36m
Detected by Pingoru
May 04, 2023, 03:05 PM UTC

Affected components

SMS

Update timeline

  1. investigating May 04, 2023, 03:05 PM UTC

    Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We're in contact with them about these issues and they are currently working on a fix. You can follow along with Twilio's status updates at: https://status.twilio.com/ We will update this page as soon as we have more information from Twilio.

  2. resolved May 04, 2023, 05:42 PM UTC

    This incident has been resolved.