Close incident

Application loading issues

Minor Resolved View vendor source →

Close experienced a minor incident on July 7, 2023 affecting Phone Service and Application UI and 1 more component, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Jul 07, 2023, 05:37 PM UTC
Resolved
Jul 07, 2023, 09:10 PM UTC
Duration
3h 33m
Detected by Pingoru
Jul 07, 2023, 05:37 PM UTC

Affected components

Phone ServiceApplication UIIndexingSyncingAPIIncoming CallsSendingQueryingOutgoing CallsDialer

Update timeline

  1. investigating Jul 07, 2023, 05:37 PM UTC

    We're currently investigating a slowdown in application performance. You may experience delays in email syncing, report updates, smartviews / search results, calling, and bulk actions. The engineering team is currently looking into resolving this as quickly as possible.

  2. monitoring Jul 07, 2023, 06:36 PM UTC

    Application Loading Issues

  3. monitoring Jul 07, 2023, 06:38 PM UTC

    The performance in Close is now operational. Our engineers are still closely monitoring the situation.

  4. resolved Jul 07, 2023, 09:10 PM UTC

    This incident has been resolved.