Close experienced a critical incident on April 22, 2024 affecting Phone Service, lasting 3h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Service
Update timeline
- investigating Apr 22, 2024, 02:53 PM UTC
Our telephony provider, Twilio, is currently experiencing issues on their side that are impacting Close users. We will update this page as soon as we have more information from Twilio.
- monitoring Apr 22, 2024, 05:36 PM UTC
A fix has been implemented by Twilio and baseline call functionality has been restored.
- resolved Apr 22, 2024, 06:33 PM UTC
This incident has been resolved.