CliniSync incident

CliniSync - Unexpected Disruption to Connection

Minor Resolved View vendor source →

CliniSync experienced a minor incident on December 19, 2022 affecting HL7 Inbound Processing, lasting 9h 49m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2022, 03:25 PM UTC
Resolved
Dec 20, 2022, 01:14 AM UTC
Duration
9h 49m
Detected by Pingoru
Dec 19, 2022, 03:25 PM UTC

Affected components

HL7 Inbound Processing

Update timeline

  1. investigating Dec 19, 2022, 03:25 PM UTC

    Hello, At this time, clients may experience an unexpected connection disruption to CliniSync. HL7 messages may queue in your interface engine and connectivity may be intermittent. As a result, the following may also occur: - Results and notifications/alerts may be delayed - Information may be missing from the Community Health Record (CHR) We are currently working with our technology vendor to investigate this incident and are treating this as a high-priority issue. We will be providing updates as we receive them and apologize for any inconvenience that this interruption to service may cause.

  2. monitoring Dec 19, 2022, 11:01 PM UTC

    A fix has been implemented and we are monitoring results.

  3. resolved Dec 20, 2022, 01:14 AM UTC

    This incident has been resolved.