CliniSync incident

CliniSync - Unexpected Interruptions to Result, Report, and Registration Message Processing

Minor Resolved View vendor source →

CliniSync experienced a minor incident on December 20, 2022 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 18h 19m. The incident has been resolved; the full update timeline is below.

Started
Dec 20, 2022, 05:03 PM UTC
Resolved
Dec 21, 2022, 11:23 AM UTC
Duration
18h 19m
Detected by Pingoru
Dec 20, 2022, 05:03 PM UTC

Affected components

Community Health Record (CHR)NotifyResults Delivery (Provider Routed)Clinical DispatcherHL7 Inbound Processing

Update timeline

  1. investigating Dec 20, 2022, 05:03 PM UTC

    Hello, Please note that we are currently experiencing unexpected interruptions. During this time you may see a queue in your outbound HL7 feeds. We have not been given a time yet as to when this will be resolved, but are working with our technology vendor to investigate the problem in order to resolve it. The known impact to each live solution is listed below. We apologize for any inconvenience. Community Health Record (CHR): The portal is up and running, but new information is currently delayed Notify: The portal is up and running, but some notifications are delayed Continuity of Care Document (CCD Contribution): No impact Continuity of Care Document (CCD Query): No impact Clinical Dispatcher: Some notifications are delayed Data Mart: No Impact Inbound/Outbound Connectivity: HL7 messages (results, report, registration messages) are delayed, you may see queues in your outbound HL7 feeds. Result being delivered are delayed

  2. identified Dec 21, 2022, 12:16 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Dec 21, 2022, 11:23 AM UTC

    This incident has been resolved.