CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Notice Resolved View vendor source →

CliniSync experienced a notice incident on January 23, 2023 affecting Community Health Record (CHR), lasting 12h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2023, 09:22 PM UTC
Resolved
Jan 24, 2023, 10:12 AM UTC
Duration
12h 49m
Detected by Pingoru
Jan 23, 2023, 09:22 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Jan 23, 2023, 09:22 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring Jan 24, 2023, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 24, 2023, 10:12 AM UTC

    This incident has been resolved.