CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Critical Resolved View vendor source →

CliniSync experienced a critical incident on January 31, 2023 affecting Community Health Record (CHR), lasting 1h 2m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2023, 02:02 PM UTC
Resolved
Jan 31, 2023, 03:04 PM UTC
Duration
1h 2m
Detected by Pingoru
Jan 31, 2023, 02:02 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Jan 31, 2023, 02:02 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Jan 31, 2023, 03:04 PM UTC

    This incident has been resolved.