CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Notice Resolved View vendor source →

CliniSync experienced a notice incident on February 15, 2023 affecting Community Health Record (CHR), lasting 11h 23m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2023, 02:58 PM UTC
Resolved
Feb 16, 2023, 02:21 AM UTC
Duration
11h 23m
Detected by Pingoru
Feb 15, 2023, 02:58 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Feb 15, 2023, 02:58 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. identified Feb 15, 2023, 07:01 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 16, 2023, 02:21 AM UTC

    This incident has been resolved.