CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Notice Resolved View vendor source →

CliniSync experienced a notice incident on April 10, 2023 affecting Community Health Record (CHR), lasting 8h 42m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2023, 05:04 PM UTC
Resolved
Apr 11, 2023, 01:47 AM UTC
Duration
8h 42m
Detected by Pingoru
Apr 10, 2023, 05:04 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Apr 10, 2023, 05:04 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. investigating Apr 10, 2023, 07:05 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 11, 2023, 01:47 AM UTC

    This incident has been resolved.