CliniSync incident

CliniSync - Notification Services & Results Delivery - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on April 11, 2023 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 5d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 11, 2023, 08:56 PM UTC
Resolved
Apr 17, 2023, 01:38 AM UTC
Duration
5d 4h
Detected by Pingoru
Apr 11, 2023, 08:56 PM UTC

Affected components

Community Health Record (CHR)NotifyResults Delivery (Provider Routed)Clinical DispatcherContinuity of Care Document (CCD) - ContributionContinuity of Care Document (CCD) - Query

Update timeline

  1. investigating Apr 11, 2023, 08:56 PM UTC

    The Notify application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal and see a delay in notification delivery. Clients may also see a delay in alerts coming through Clinical Dispatcher. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. identified Apr 12, 2023, 01:54 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 12, 2023, 04:56 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 12, 2023, 05:02 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Apr 12, 2023, 06:01 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Apr 13, 2023, 03:39 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Apr 13, 2023, 04:21 PM UTC

    We are continuing to work on a fix for this issue.

  8. monitoring Apr 13, 2023, 08:33 PM UTC

    CliniSync's vendor, Health Catalyst, is deploying a fix for this issue today at 5:00PM EST. Pleas note that there will be a very brief downtime of 30 minutes during which users may be unable to access the impacted applications and services.

  9. monitoring Apr 14, 2023, 02:26 PM UTC

    We are continuing to monitor for any further issues.

  10. monitoring Apr 14, 2023, 02:28 PM UTC

    Please note that the fix that was deployed was effective and data will continue to process until everything is caught up. CliniSync will continue to closely monitor moving forward.

  11. monitoring Apr 14, 2023, 06:57 PM UTC

    We are continuing to monitor for any further issues.

  12. resolved Apr 17, 2023, 01:38 AM UTC

    This incident has been resolved.