CliniSync incident
CliniSync - Notification Services & Results Delivery - Delay in Processing
CliniSync experienced a notice incident on May 3, 2023 affecting Notify and Results Delivery (Provider Routed) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 03, 2023, 01:00 PM UTC
CliniSync's Notification Services (Notify and Clinical Dispatcher) are currently experiencing an unexpected interruption to service. Users may experience a delay in notification delivery. Clients may also see a delay in delivery of results. We are currently working with our technology vendor, Health Catalyst, to investigate and address this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- identified May 03, 2023, 06:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved May 04, 2023, 02:11 PM UTC
This incident has been resolved.