CliniSync incident

CliniSync - Unexpected Disruption to CliniSync Notification Services

Minor Resolved View vendor source →

CliniSync experienced a minor incident on June 7, 2023 affecting Notify and Clinical Dispatcher, lasting 3d 22h. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2023, 03:13 PM UTC
Resolved
Jun 11, 2023, 01:22 PM UTC
Duration
3d 22h
Detected by Pingoru
Jun 07, 2023, 03:13 PM UTC

Affected components

NotifyClinical Dispatcher

Update timeline

  1. investigating Jun 07, 2023, 03:13 PM UTC

    Please note that CliniSync Notification services (Clinical Dispatcher and Notify) are currently experiencing an unexpected interruption to service that may result in a delay in data being received. We are currently working with our technology vendor, Health Catalyst, to investigate this incident.

  2. monitoring Jun 08, 2023, 02:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Jun 09, 2023, 02:19 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jun 11, 2023, 01:22 PM UTC

    This incident has been resolved.