CliniSync incident

CliniSync - CCD Query and Contribution Connection - Unexpected Disruption

CliniSync experienced a minor incident on September 27, 2023 affecting Continuity of Care Document (CCD) - Contribution and Continuity of Care Document (CCD) - Query, lasting 13d 4h. The incident has been resolved; the full update timeline is below.

Started: Sep 27, 2023, 02:12 PM UTC
Resolved: Oct 10, 2023, 07:08 PM UTC
Duration: 13d 4h
Detected by Pingoru: Sep 27, 2023, 02:12 PM UTC

Affected components

Continuity of Care Document (CCD) - ContributionContinuity of Care Document (CCD) - Query

Update timeline

investigating Sep 27, 2023, 02:12 PM UTC

At this time, clients may experience an unexpected disruption to service when querying and contributing continuity of care documents (CCDs) from CliniSync. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
investigating Sep 27, 2023, 05:37 PM UTC

We are continuing to investigate this issue.
monitoring Sep 27, 2023, 10:01 PM UTC

A fix has been implemented and we are monitoring the results.
monitoring Sep 28, 2023, 03:05 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 02, 2023, 05:15 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 05, 2023, 03:45 PM UTC

A fix has been implemented and CliniSync is continuing to monitor performance.
monitoring Oct 06, 2023, 02:27 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 09, 2023, 05:12 PM UTC

We are continuing to monitor for any further issues.
monitoring Oct 10, 2023, 03:43 PM UTC

We are continuing to monitor for any further issues.
resolved Oct 10, 2023, 07:08 PM UTC

This incident has been resolved.