CliniSync incident

CliniSync - Unexpected Disruption to Data Flow

Minor Resolved View vendor source →

CliniSync experienced a minor incident on October 18, 2023 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2023, 03:15 PM UTC
Resolved
Oct 20, 2023, 03:10 PM UTC
Duration
1d 23h
Detected by Pingoru
Oct 18, 2023, 03:15 PM UTC

Affected components

Community Health Record (CHR)NotifyResults Delivery (Provider Routed)Clinical Dispatcher

Update timeline

  1. investigating Oct 18, 2023, 03:15 PM UTC

    CliniSync has identified an unexpected issue which may impact data flow for the Notify, Community Health Record (CHR), and Results Delivery live solutions. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring Oct 19, 2023, 03:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 20, 2023, 03:10 PM UTC

    This incident has been resolved.