CliniSync incident
CliniSync - Notification Services - Unexpected Delays
CliniSync experienced a major incident on November 15, 2023 affecting Notify and Clinical Dispatcher, lasting 32d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Nov 15, 2023, 03:18 PM UTC
CliniSync's Notification Services (Notify and Clinical Dispatcher) have experienced an unexpected interruption and users may see a delay in notification delivery. Our technology vendor, Health Catalyst, has identified the issue and implemented a fix that is being monitored. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- monitoring Nov 29, 2023, 05:37 PM UTC
Please note that this issue is continuing to be monitored.
- monitoring Dec 05, 2023, 04:11 PM UTC
Please note that this issue is continuing to be monitored.
- investigating Dec 14, 2023, 03:04 PM UTC
CliniSync's Notification Services (Clinical Dispatcher, Notify) are currently experiencing an unexpected interruption to service and users may see a delay in notification delivery. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- identified Dec 15, 2023, 04:49 PM UTC
This issue has been identified and a fix has been implemented. Notifications are currently being sent. We will send another update once all notifications have been sent and caught up.
- resolved Dec 18, 2023, 02:47 PM UTC
This incident has been resolved.