CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on January 16, 2024 affecting Community Health Record (CHR), lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 16, 2024, 06:55 PM UTC
Resolved
Jan 16, 2024, 07:25 PM UTC
Duration
30m
Detected by Pingoru
Jan 16, 2024, 06:55 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Jan 16, 2024, 06:55 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. identified Jan 16, 2024, 07:11 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jan 16, 2024, 07:25 PM UTC

    This incident has been resolved.