CliniSync incident

CliniSync - CCD Query Connection - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on April 4, 2024 affecting Continuity of Care Document (CCD) - Query, lasting 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 04, 2024, 03:08 PM UTC
Resolved
Apr 04, 2024, 03:18 PM UTC
Duration
10m
Detected by Pingoru
Apr 04, 2024, 03:08 PM UTC

Affected components

Continuity of Care Document (CCD) - Query

Update timeline

  1. investigating Apr 04, 2024, 03:08 PM UTC

    At this time, clients may experience an unexpected disruption to service when querying continuity of care documents (CCDs) from CliniSync. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Apr 04, 2024, 03:18 PM UTC

    This incident has been resolved.