CliniSync incident

CliniSync - CHR and Community Hub - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on June 17, 2024 affecting Community Health Record (CHR) and Continuity of Care Document (CCD) - Contribution and 1 more component, lasting 3h 8m. The incident has been resolved; the full update timeline is below.

Started
Jun 17, 2024, 03:37 PM UTC
Resolved
Jun 17, 2024, 06:45 PM UTC
Duration
3h 8m
Detected by Pingoru
Jun 17, 2024, 03:37 PM UTC

Affected components

Community Health Record (CHR)Continuity of Care Document (CCD) - ContributionContinuity of Care Document (CCD) - Query

Update timeline

  1. investigating Jun 17, 2024, 03:37 PM UTC

    At this time, clients may experience an unexpected disruption to service to the Community Hub environment and Community Health Record (CHR) application. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Jun 17, 2024, 06:45 PM UTC

    This incident has been resolved.