CliniSync incident

CliniSync - sFTP Site - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on February 19, 2025 affecting Notify and Direct Messaging (HISP) and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2025, 03:45 PM UTC
Resolved
Feb 20, 2025, 05:33 PM UTC
Duration
1d 1h
Detected by Pingoru
Feb 19, 2025, 03:45 PM UTC

Affected components

NotifyDirect Messaging (HISP)Clinical Dispatcher

Update timeline

  1. investigating Feb 19, 2025, 03:45 PM UTC

    Please note the sFTP website is currently experiencing an unexpected interruption to service and users may experience errors when attempting to access it or may notice a delay in notification delivery. There is no impact to the Notify web portal directly. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring Feb 20, 2025, 02:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 20, 2025, 05:33 PM UTC

    This incident has been resolved.