CliniSync experienced a minor incident on April 23, 2025 affecting Results Delivery (Provider Routed) and Clinical Dispatcher and 1 more component, lasting 5d 8h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2025, 02:18 PM UTC
At this time, users may notice delays in data coming through CliniSync's Results Delivery and Clinical Dispatcher services due to an unexpected interruption to service. We are currently working with our technology vendor, Health Catalyst, to resolve these issues. As a result, some users may see some duplicate data as messages are resent and continue to flow through the HIE. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- identified Apr 23, 2025, 07:58 PM UTC
Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
- identified Apr 24, 2025, 12:21 PM UTC
Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
- identified Apr 24, 2025, 08:00 PM UTC
Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
- identified Apr 25, 2025, 01:07 PM UTC
Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
- monitoring Apr 25, 2025, 08:01 PM UTC
Results are continuing to be delivered. Please note that clients may see a delay in delivery as messages are resent.
- monitoring Apr 28, 2025, 01:43 PM UTC
CliniSync will continue to monitor throughout the day.
- resolved Apr 28, 2025, 10:31 PM UTC
This incident has been resolved and CliniSync is continuing to monitor. If you have any questions or concerns, please submit a ticket to CliniSync Support through our portal at www.support.clinisync.org or our Support line at 1-800-645-8192.