CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on May 20, 2025 affecting Community Health Record (CHR), lasting 8h 57m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 02:31 PM UTC
Resolved
May 20, 2025, 11:29 PM UTC
Duration
8h 57m
Detected by Pingoru
May 20, 2025, 02:31 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating May 20, 2025, 02:31 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. investigating May 20, 2025, 02:46 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 20, 2025, 08:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 20, 2025, 11:29 PM UTC

    This incident has been resolved.