CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on May 21, 2025 affecting Community Health Record (CHR), lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
May 21, 2025, 01:39 PM UTC
Resolved
May 22, 2025, 03:35 PM UTC
Duration
1d 1h
Detected by Pingoru
May 21, 2025, 01:39 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. identified May 21, 2025, 01:39 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to resolve this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring May 21, 2025, 04:49 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring May 21, 2025, 07:10 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring May 22, 2025, 01:09 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 22, 2025, 03:35 PM UTC

    This incident has been resolved.