CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on June 4, 2025 affecting Community Health Record (CHR), lasting 1d 19h. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 06:30 PM UTC
Resolved
Jun 06, 2025, 01:39 PM UTC
Duration
1d 19h
Detected by Pingoru
Jun 04, 2025, 06:30 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Jun 04, 2025, 06:30 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. investigating Jun 05, 2025, 02:06 PM UTC

    We are continuing to investigate this issue.

  3. resolved Jun 06, 2025, 01:39 PM UTC

    This incident has been resolved.