CliniSync incident
CliniSync - Community Health Record (CHR) - Unexpected Disruption
CliniSync experienced a minor incident on June 12, 2025 affecting Community Health Record (CHR), lasting 7d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 01:30 PM UTC
The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.
- investigating Jun 12, 2025, 06:00 PM UTC
We are continuing to investigate this issue.
- investigating Jun 13, 2025, 01:58 PM UTC
We are continuing to investigate this issue.
- identified Jun 13, 2025, 07:59 PM UTC
This incident remains a high priority, and we are continuing to implement ongoing improvement efforts to restore functionality.
- identified Jun 16, 2025, 01:56 PM UTC
We are continuing to work on a fix for this issue.
- identified Jun 17, 2025, 09:00 PM UTC
This incident remains a high priority, and we are continuing to implement ongoing improvement efforts to restore functionality.
- identified Jun 19, 2025, 01:12 PM UTC
This incident remains a high priority, and we are continuing to implement ongoing improvement efforts to restore functionality.
- resolved Jun 19, 2025, 04:40 PM UTC
Please note that this issue is now resolved. Ongoing improvement efforts are being implemented and CliniSync is continuing to monitor performance. We apologize for any inconvenience.