CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Notice Resolved View vendor source →

CliniSync experienced a notice incident on August 25, 2025 affecting Community Health Record (CHR), lasting 4h 22m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 04:40 PM UTC
Resolved
Aug 25, 2025, 09:02 PM UTC
Duration
4h 22m
Detected by Pingoru
Aug 25, 2025, 04:40 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Aug 25, 2025, 04:40 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. monitoring Aug 25, 2025, 06:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Aug 25, 2025, 09:02 PM UTC

    This incident has been resolved.