CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on September 23, 2025 affecting Community Health Record (CHR), lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2025, 02:07 PM UTC
Resolved
Sep 25, 2025, 02:07 PM UTC
Duration
1d 23h
Detected by Pingoru
Sep 23, 2025, 02:07 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Sep 23, 2025, 02:07 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating through the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. investigating Sep 23, 2025, 05:25 PM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 24, 2025, 04:52 PM UTC

    We are continuing to investigate this issue.

  4. investigating Sep 24, 2025, 04:54 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Sep 25, 2025, 01:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Sep 25, 2025, 02:07 PM UTC

    This incident has been resolved.