CliniSync incident

CliniSync - Community Health Record (CHR) - Unexpected Disruption

Major Resolved View vendor source →

CliniSync experienced a major incident on September 25, 2025 affecting Community Health Record (CHR), lasting 2h 57m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 06:05 PM UTC
Resolved
Sep 25, 2025, 09:02 PM UTC
Duration
2h 57m
Detected by Pingoru
Sep 25, 2025, 06:05 PM UTC

Affected components

Community Health Record (CHR)

Update timeline

  1. investigating Sep 25, 2025, 06:05 PM UTC

    The Community Health Record (CHR) application is currently experiencing an unexpected interruption to service and users may experience errors when navigating to the web portal. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Sep 25, 2025, 09:02 PM UTC

    This incident has been resolved.