CliniSync incident

CliniSync - CCD Query Connection - General Maintenance

Minor Resolved View vendor source →

CliniSync experienced a minor incident on October 1, 2025 affecting Continuity of Care Document (CCD) - Query, lasting 12d 20h. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 06:54 PM UTC
Resolved
Oct 14, 2025, 03:51 PM UTC
Duration
12d 20h
Detected by Pingoru
Oct 01, 2025, 06:54 PM UTC

Affected components

Continuity of Care Document (CCD) - Query

Update timeline

  1. investigating Oct 01, 2025, 06:54 PM UTC

    Please note that CliniSync's Community Hub for Query is undergoing maintenance to prevent performance degradation; during this maintenance, we will be returning On Demand CCDA’s instead of Comprehensive CCDA’s. This maintenance is expected to be completed on Monday, October 6th. .

  2. monitoring Oct 07, 2025, 12:44 PM UTC

    Please note that the comprehensive CCD is now being returned and CliniSync is working on importing a backlog of data that accrued during the maintenance.

  3. resolved Oct 14, 2025, 03:51 PM UTC

    This incident has been resolved.