CliniSync experienced a major incident on November 14, 2025 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 7h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 14, 2025, 02:05 PM UTC
Hello, Please note that we are currently experiencing an unexpected downtime following scheduled maintenance. We are working with our technology vendor to investigate the problem in order to resolve it urgently. The known impact to each live solution is listed below. We apologize for any inconvenience. Community Health Record (CHR): You may experience errors within navigation Notify: You may experience delays to receive notifications Clinical Dispatcher: You may experience delays to receive notifications Results Delivery: You may experience delays to receive results
- investigating Nov 14, 2025, 02:17 PM UTC
Please be advised that CCDA Query and Retrieve is also impacted by this unexpected downtime. We continue to work with our technology vendor to investigate the problem in order to resolve it urgently.
- identified Nov 14, 2025, 03:57 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 14, 2025, 07:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 14, 2025, 09:38 PM UTC
This incident has been resolved.