CliniSync incident

CliniSync - Notify - Unexpected Disruption

Critical Resolved View vendor source →

CliniSync experienced a critical incident on November 25, 2025 affecting Notify, lasting 5h 40m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2025, 02:06 PM UTC
Resolved
Nov 25, 2025, 07:47 PM UTC
Duration
5h 40m
Detected by Pingoru
Nov 25, 2025, 02:06 PM UTC

Affected components

Notify

Update timeline

  1. investigating Nov 25, 2025, 02:06 PM UTC

    The Notify application is currently experiencing an unexpected interruption to service and users may experience errors when trying to log in and viewing notifications. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. We apologize for any inconvenience that this service interruption may cause.

  2. identified Nov 25, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 25, 2025, 05:58 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 25, 2025, 07:47 PM UTC

    This incident has been resolved.