CliniSync experienced a major incident on April 2, 2026 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 15h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 02, 2026, 09:46 PM UTC
Hello, Please note that we are currently experiencing an unexpected disruption to connectivity. We are investigating the problem in order to resolve it urgently. The known impact to each live solution is listed below. We apologize for any inconvenience. Community Health Record (CHR): You may experience delays/missing results to patient charts Notify: You may experience delays to receive notifications Clinical Dispatcher: You may experience delays to receive notifications Results Delivery: You may experience delays to receive results Continuity of Care Document (CCD) - Contribution: You may experience loss of connectivity to contribute CCDs
- monitoring Apr 03, 2026, 03:55 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 03, 2026, 01:28 PM UTC
This incident has been resolved and connectivity has been restored.