CliniSync incident
CliniSync - Scheduled Downtime for Monthly Maintenance
CliniSync experienced a notice incident on June 12, 2026 affecting Community Health Record (CHR) and Notify and 1 more component, lasting 3h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2026, 04:25 PM UTC
On June 21st, our IT vendor, Health Catalyst, will be conducting regular monthly maintenance to the CliniSync production environment for 6 hours. The anticipated scope of this maintenance to each live solution is listed below. Start Date: June 21st Time: 12:00AM - 6:00AM EST Community Health Record (CHR): CHR will lose connection for the duration of the maintenance window. Notify: Notify will lose connection for the duration of the maintenance window. Users may also see a delay of notifications. Continuity of Care Document (CCD Contribution): CCDs will be unable to be contributed for the duration of the maintenance window. Continuity of Care Document (CCD Query): CCDs will be unable to be queried for the duration of the maintenance window. Clinical Dispatcher: Clinical Dispatcher will lose connection for the duration of the maintenance window. Users may also see a delay of notifications. Data Mart: Data will be delayed for the duration of the maintenance window. Inbound/Outbound Connectivity: Connection will be lost for the duration of the maintenance window.
- resolved Jun 12, 2026, 07:41 PM UTC
This incident has been resolved.