CliniSync incident

CliniSync - HISP/Direct Messaging - Unexpected Disruption

Minor Resolved View vendor source →

CliniSync experienced a minor incident on July 16, 2026 affecting Direct Messaging (HISP), lasting 18h 46m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 06:34 PM UTC
Resolved
Jul 17, 2026, 01:20 PM UTC
Duration
18h 46m
Detected by Pingoru
Jul 16, 2026, 06:34 PM UTC

Affected components

Direct Messaging (HISP)

Update timeline

  1. identified Jul 16, 2026, 06:34 PM UTC

    CliniSync’s Direct Messaging/HISP environment is currently experiencing an unexpected disruption. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Jul 17, 2026, 01:20 PM UTC

    This incident has been resolved.