CliniSync incident

CliniSync - HISP/Direct Messaging - Unexpected Disruption

Major Resolved View vendor source →

CliniSync experienced a major incident on July 22, 2026 affecting Direct Messaging (HISP), lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Jul 22, 2026, 04:13 PM UTC
Resolved
Jul 22, 2026, 09:40 PM UTC
Duration
5h 26m
Detected by Pingoru
Jul 22, 2026, 04:13 PM UTC

Affected components

Direct Messaging (HISP)

Update timeline

  1. investigating Jul 22, 2026, 04:13 PM UTC

    CliniSync’s Direct Messaging/HISP environment is currently experiencing an unexpected disruption. We are currently working with our technology vendor, Health Catalyst, to investigate this incident. Please note that we are treating this as a high-priority issue and will be providing updates as we receive them. We apologize for any inconvenience that this service interruption may cause.

  2. resolved Jul 22, 2026, 09:40 PM UTC

    This incident has been resolved.