ClickUp experienced a minor incident on May 12, 2026 affecting Search and Whiteboards (Multiple Regions), lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 10:45 PM UTC
We're investigating reports of infinite loading in Search in our desktop application. We’ll have frequent updates until we have a monitoring status.
- identified May 12, 2026, 10:56 PM UTC
We've determined the cause of infinite loading in Search within our desktop application and a resolution is on the way. As a potential workaround, open the AI Command Bar (formerly called Command Center) and, with the bar open, press CMD + R (Mac) or CTRL + R (PC) to refresh the AI Command Bar directly.
- monitoring May 13, 2026, 01:02 AM UTC
We believe we have mitigated the cause of infinite loading in Search within our desktop application and will continue monitoring. Some users may need to refresh the desktop app using CMD+R (Mac) or CTRL+R (PC) for the fix to take effect.