ClickBank Outage History

The upstream service provider has resolved the incident and we will continue to monitor.

Service has been fully restored. Orders are processing as expected and additional services are back online. We will continue monitoring performance to confirm ongoing stability and prevent recurrence. Thank you for your patience and understanding.

ClickBank experienced an issue affecting JV contracts from approximately 8 AM PT, June 15, to 12:15 PM PT, June 16. During the event duration, joint venture contracts did not process properly, and the associated JV payouts were not distributed. The root cause has been identified and resolved. JV contracts are functioning as expected. Our team is currently reviewing the impacted transactions and working to make all necessary payout corrections within each impacted nickname account. We will provide follow-up details via email to all impacted accounts. Thank you for your patience and understanding.

This incident has been resolved.

This issue has been resolved and the marketplace is up to date. We appreciate your patience with this matter.

The order form issues have been resolved. We are doing an RCA to put additional safeguards in place to prevent additional outages.

The postback pixel events are caught up and new events are flowing normally. We will continue to monitor for new issues.

Around 1:28 am MST our postback pixel stopped sending events externally. All orders and attribution were still happening correctly, the events were just not sending externally even though we were capturing them. Once the team became aware, the issue was fixed and all historical events were fully sent by 12:45 pm MST. We are doing a full RCA on this and putting additional monitoring and alerting in place so we can respond much quicker if this ever happens again.

Resolved: Cloudflare reports continued recovery and service improvements. ClickBank order volume is improving to full and expected levels. We will continue to monitor the situation closely. For further information, please refer to Cloudflare’s status update page.

PayPal has notified ClickBank that its payment processing issues have been resolved.

We are currently working with Amazon Web Services as this appears to be an issue where no order forms were down, the orders were delayed being persisted. This was due to an issue within Amazon Web Services that they have resolved. However, we are working with them for more information to understand their root cause.

The backlog of postbacks has been completed and the system is functioning as usual. Please reach out to us with any questions or concerns.

We have figured out the root cause and put solutions in place to resolve this. Thank you for your patience.

1:14 PM MST: Our team has resolved the attack and will continue to monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

6:51PM MST: Our team has resolved the attack and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

Resolved: We have successfully mitigated the DDoS attack. All systems are online and operational. Order form performance has been fully restored. Thank you for your patience and support, especially during third-party attacks of this nature, which we defend against continually and aim to resolve as rapidly as possible.

Resolved: Our upstream merchant service provider has resolved the network degradation issue. They are actively monitoring the situation to ensure ongoing stability. All systems and services are operational on our end. Credit card orders are processing as expected. As always, we will work closely with the provider on further root cause analysis and future prevention, as appropriate. Thank you.

11:30 AM Mountain Time: Working alongside AWS, we have resolved the attack and will continue to co-monitor the situation closely. Thank you for your patience and support during this incident. We will follow-up with any further details and developments, if relevant.

During the timeframe 3:30:55 pm MT and 3:37:15 pm MT we had a deployment issue that caused issues with the order form. We experienced high loads causing the order form to be unreachable. The team was able to mitigate the deployment problem quickly and restore the services. We apologize for the issue and inconvenience this has caused.

Resolved: We have fully resolved the reduced number of intermittent order form performance issues. All systems and services operational. Thank you for your patience and understanding.

Intermittent login and content display issues were reported and quickly resolved.

This issue has been resolved. All listed Marketplace offers are displaying correctly. Thank you again for your patience and understanding.

The account login issues have been resolved and no more issues are being seen or reported.

This issue has been resolved and the order form is loading as normal. Please note this issue was intermittent and the majority of orders were still being processed as normal. This issue started at 3:53PM MST and was resolved at 3:59PM.

The isolated Marketplace outage has been resolved. All services have been restored. Thank you.