Some customers are reporting slow system response and/or errors when using Click & Drop search
Affected: Click & Drop website (Registered)Click & Drop Payment Processing (Personal Customers)
Timeline · 4 updates
- investigating Apr 27, 2026, 08:54 AM UTC
We are aware that some of you are experiencing slower system responses and occasional errors while using the Click and Drop search. Our technical team is actively investigating these issues to understand and resolve them quickly. Please note that orders can still be filtered if you need to find specific orders. We understand how crucial our services are to your operations and are committed to ensuring a seamless experience. In the meantime, we ask for your patience and apologise for any inconvenience caused.
- identified Apr 27, 2026, 09:18 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Apr 27, 2026, 09:20 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 27, 2026, 10:11 AM UTC
This incident has been resolved.