CleverTap Outage History

CleverTap is up right now

Pingoru has recorded 51 incidents for CleverTap: 5 in the last 12 months and 0 in the last 90 days.

Source: status.clevertap.com

51incidents recorded
5last 12 months
0last 90 days
16 hourstypical duration
Incidents per month
012AprMayJunJulAugSepOct0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct0%
Pingoru began tracking CleverTap in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 202600 of 720 (0%)
July 202614 of 744 (1%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 522 (0%)

Incidents, newest first

Critical July 16, 2026 Data Ingestion Global Outage 4h 16m API Ingestion, API Ingestion, API Ingestion, API Ingestion and 8 more

Started Jul 16, 2026, 08:59 AM UTC· resolved Jul 16, 2026, 01:15 PM UTC

  1. identified Jul 16, 2026, 08:59 AM UTC

    Ingestion across all our regions is currently impacted due to issues at AWS CloudFront. We are working with AWS and also on alternate ways to get ingestion back up. Please expect an update in the next hour.

  2. identified Jul 16, 2026, 09:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 16, 2026, 10:30 AM UTC

    We have implemented an alternate approach on our EU endpoints to restore ingestion. SDK ingestion has started on the region now. The other regions too will follow.

  4. identified Jul 16, 2026, 11:09 AM UTC

    Ingestion is back to normal on our SG endpoints, both SDK and API. Work is in-progress for the other regions too.

  5. monitoring Jul 16, 2026, 11:32 AM UTC

    Ingestion is back to normal on our India endpoints, both SDK and API. For the other regions too, ingestion has started on all the endpoints. We are monitoring the performance on all the endpoints at the moment.

  6. monitoring Jul 16, 2026, 11:54 AM UTC

    Update: Ingestion has been restored across all endpoints and is operating normally. We are continuing to monitor the system closely to ensure ongoing stability.

  7. resolved Jul 16, 2026, 01:15 PM UTC

    The issue has been resolved, and all affected services are operating normally. We have verified system stability and will continue to monitor as part of our standard operational processes.

Read the full incident report →

Major March 5, 2026 Outage on MEC region –

Started Mar 05, 2026, 09:52 AM UTC· resolved Mar 05, 2026, 09:52 AM UTC

  1. resolved Mar 05, 2026, 09:52 AM UTC

    Mar 5, 01:52 PST Resolved - We have made necessary infra changes to get the systems up and running. Your Success managers have been communicating with you on this. This will continue to happen to address specific queries, relay information about what followed the AWS outage. Mar 2, 02:37 PST Update - Disruption in AWS services in the META region is still on-going. Due to this, CleverTap systems are down. The situation is being monitored and further updates will be shared as soon as we have more information. Mar 2, 00:10 PST Investigating - Systems are down right now. The disruption of AWS services continues in META region and is impacting CleverTap components. Alternate ways to bring the systems backup are being explored. Next update will be shared in one hour. Mar 1, 22:56 PST Monitoring - We have implemented some infra changes and all systems are operational. We are monitoring the systems now. Mar 1, 22:39 PST Investigating - Our MEC region customers are experiencing downtime in some of the components. This is due to the disruption in AWS services in the region. We are working with AWS team to bring systems back up. We will provide another update in a hour, or sooner if we have additional information to share.

Read the full incident report →

Notice October 30, 2025 Journey Segment Module Outage –

Started Oct 30, 2025, 06:30 PM UTC· resolved Oct 30, 2025, 06:30 PM UTC

  1. resolved Nov 03, 2025, 08:53 AM UTC

    There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

Read the full incident report →

Major October 8, 2025 Partial Outage on EU region 35m API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports and 2 more

Started Oct 08, 2025, 04:30 AM UTC· resolved Oct 08, 2025, 05:06 AM UTC

  1. investigating Oct 08, 2025, 04:30 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

  2. monitoring Oct 08, 2025, 04:42 AM UTC

    All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident.

  3. resolved Oct 08, 2025, 05:06 AM UTC

    This incident has been resolved and all our systems are working as expected.

Read the full incident report →

Major May 14, 2025 Outage on EU region 3h 37m API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports and 2 more

Started May 14, 2025, 11:17 AM UTC· resolved May 14, 2025, 02:55 PM UTC

  1. investigating May 14, 2025, 11:17 AM UTC

    We are investigating reports of Dashboard Login issues and query failures impacting our accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 - 45 minutes.

  2. identified May 14, 2025, 11:35 AM UTC

    We have identified the issue and are working on the fix. Login issue has been resolved. At the moment, impacted components are campaign delivery and Data exports.

  3. investigating May 14, 2025, 12:30 PM UTC

    The issue is still being investigated and we optimising systems. Campaign Delivery and Data exports are still impacted. Please expect the next update in 45 minutes.

  4. monitoring May 14, 2025, 02:22 PM UTC

    We have implemented a fix and all the systems are back to normal now. We are monitoring the systems currently.

  5. resolved May 14, 2025, 02:55 PM UTC

    The incident has been resolved and all the systems are back to normal.

Read the full incident report →

Minor April 22, 2025 Partial Outage on SG region 57m API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports and 2 more

Started Apr 22, 2025, 08:08 AM UTC· resolved Apr 22, 2025, 09:05 AM UTC

  1. investigating Apr 22, 2025, 08:08 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the SG region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes.

  2. monitoring Apr 22, 2025, 09:02 AM UTC

    Root cause has been identified and the fix has been deployed. Systems are back to normal and we are currently monitoring closely.

  3. resolved Apr 22, 2025, 09:05 AM UTC

    The partial outage for some clients in the SG region has been resolved and the system is back to normalcy.

Read the full incident report →

Minor December 12, 2024 Partial outage on EU region 1h 16m API Ingestion, SDK Ingestion, SFTP Imports, Dashboard Reports and 2 more

Started Dec 12, 2024, 11:09 AM UTC· resolved Dec 12, 2024, 12:25 PM UTC

  1. investigating Dec 12, 2024, 11:09 AM UTC

    We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts. Please expect an update within 30 minutes. We apologize for the inconvenience and will update this status page as soon as we have determined the root cause.

  2. identified Dec 12, 2024, 11:44 AM UTC

    We have identified the cause and are working on bringing the system back to normal level of operation for the affected accounts. ETA: 15 minutes.

  3. resolved Dec 12, 2024, 12:25 PM UTC

    The partial outage for some clients in the EU region has been resolved and the system is back to normal operation.

Read the full incident report →