CleverTap Outage History

CleverTap is up right now

CleverTap had 3 outages in the last 2 years — averaging 0.1 incidents per month.

There were 3 CleverTap outages since October 8, 2025. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clevertap.com

Notice October 30, 2025

Journey Segment Module Outage

Detected by Pingoru
Oct 30, 2025, 06:30 PM UTC
Resolved
Oct 30, 2025, 06:30 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Nov 03, 2025, 08:53 AM UTC

    There was an outage of the segment refresh module in the context of journeys impacting journey movement across segments for a day. It was fixed within a few hours, resuming from the following day.

Read the full incident report →

Major October 8, 2025

Partial Outage on EU region

Detected by Pingoru
Oct 08, 2025, 05:06 AM UTC
Resolved
Oct 08, 2025, 05:06 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Oct 08, 2025, 05:06 AM UTC

    Oct 7, 22:06 PDT Resolved - This incident has been resolved and all our systems are working as expected. Oct 7, 21:42 PDT Monitoring - All our systems are back to normalcy. We are currently monitoring this for some time before closing the incident. Oct 7, 21:30 PDT Investigating - We are investigating reports of Dashboard query failures impacting some accounts within the EU region. Data ingestion from both API and SDK is processing with delays for these accounts.

Read the full incident report →