cleverbridge Outage History
cleverbridge is up right nowPingoru has recorded 31 incidents for cleverbridge: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 1 | 4 of 720 (1%) |
| October 2026 | 0 | 0 of 527 (0%) |
Incidents, newest first
Minor September 15, 2026 Partially degraded cart loading performance 3h 48m
Started Sep 15, 2026, 09:47 AM UTC· resolved Sep 15, 2026, 01:36 PM UTC
- investigating Sep 15, 2026, 09:47 AM UTC
We're investigating a performance issues which affects cart loading times from some geographic locations. We're doing everything possible to identify and resolve these issues. We apologize for any inconvenience.
- investigating Sep 15, 2026, 10:00 AM UTC
We see cart loading performance improving to normal response times for some affected regions. We are still further investigating the issue.
- investigating Sep 15, 2026, 10:09 AM UTC
After initially stabilizing, we are now seeing a recurrence of the issue affecting some geographic regions. We are actively investigating and will provide a further update asap.
- identified Sep 15, 2026, 10:46 AM UTC
We have identified the underlying cause as a routing issue and are actively working on a fix. We will provide a further update asap or as soon as the fix has been applied.
- identified Sep 15, 2026, 12:27 PM UTC
We have not observed any service interruptions in over an hour. A fix has been applied that we believe resolves the underlying issue. We will provide a further update, or close this incident, once we're confident it's fully resolved.
- monitoring Sep 15, 2026, 12:33 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 15, 2026, 01:36 PM UTC
This incident has been resolved. We no longer see any anomalies in traffic routing or round trip times. Cart loading performance is back to normal.
Major March 6, 2026 Increased Request Timeouts 2h
Started Mar 06, 2026, 06:00 PM UTC· resolved Mar 06, 2026, 08:00 PM UTC
- resolved Mar 06, 2026, 08:23 PM UTC
Earlier today between 18:45 CET and 20:45 CET, we observed an increased number of request timeouts from some geographic regions affecting access to our platform. The issue was caused by a temporary surge in traffic at an upstream service provider, which led to intermittent connectivity problems for some clients and end users. Our platform infrastructure itself remained operational throughout the event. Once the elevated traffic at the upstream provider subsided, service returned to normal levels without further action required. We continue to monitor the situation closely to ensure ongoing platform stability.
Critical November 18, 2025 Connectivity Issues Due to Cloudflare Global Incident 8h 37m
Started Nov 18, 2025, 12:10 PM UTC· resolved Nov 18, 2025, 08:47 PM UTC
- identified Nov 18, 2025, 12:10 PM UTC
We are currently observing elevated connectivity issues affecting access to our e-commerce platform. This appears to be related to an ongoing Cloudflare global outage, which is impacting network reachability for multiple services across the internet. You can track the incident on Cloudflare’s status page at https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 12:19 PM UTC
We are observing recovery in traffic and connectivity, with access to our e-commerce platform returning to normal operational patterns. The upstream Cloudflare incident appears to be stabilizing. All Cleverbridge systems are functioning as expected, and user access is improving globally. We will continue to monitor the situation closely in coordination with our partners to ensure full and sustained recovery. We’ll post a final update once the incident is fully resolved.
- monitoring Nov 18, 2025, 12:28 PM UTC
We are again observing intermittent availability issues on our e-commerce platform, correlated with the ongoing Cloudflare global incident, which appears to be unstable at this time. While earlier signs pointed to recovery, the situation has regressed, and we are now seeing renewed disruptions in platform access for some users and customers. Our internal systems remain fully operational, and we are actively monitoring traffic and edge behavior in real time.
- monitoring Nov 18, 2025, 12:38 PM UTC
We are observing recovery in traffic and connectivity, with access to our e-commerce platform returning to normal operational patterns. All Cleverbridge systems are functioning as expected and user and customer access is improving globally. We will continue to monitor the situation closely in coordination with our partners to ensure full and sustained recovery.
- monitoring Nov 18, 2025, 12:44 PM UTC
We continue to experience intermittent access issues to our e-commerce platform due to the ongoing Cloudflare global incident. The situation remains unstable, with periods of normal access followed by renewed disruptions. This on/off behavior is consistent with the upstream network issue Cloudflare is actively working to resolve. At this stage, we are closely monitoring the situation but will pause further updates until Cloudflare confirms a permanent fix on their end. We will resume communications or close this incident accordingly once stability is fully restored. Thank you for your continued understanding and patience.
- monitoring Nov 18, 2025, 03:12 PM UTC
We are now observing promising signs of recovery, with platform access stabilizing across most regions. These improvements align with an update from Cloudflare, who have confirmed that a fix has been implemented on their end and are seeing service recovery as a result. You can find more information in their latest update: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 That said, we remain cautiously optimistic. Earlier today we observed similar signs of improvement that were followed by renewed disruptions. As such, we are continuing to monitor platform health and upstream behavior very closely before declaring full resolution. We will post a final update once stability has been sustained.
- monitoring Nov 18, 2025, 04:49 PM UTC
We continue to observe a slow but steady decline in erroneous responses from Cloudflare. This trend aligns with Cloudflare’s ongoing service recovery updates and platform accessibility continues to improve globally. Over the past 30 minutes, 1.3% of all requests to our platform returned errors - compared to our usual baseline of 0%. While this marks a significant improvement over earlier levels of disruption, it also indicates that some residual impact remains. Our teams will continue monitoring platform health closely during off-hours. We remain in a heightened state of alert until Cloudflare confirms full resolution and we consistently see baseline traffic patterns fully restored.
- resolved Nov 18, 2025, 08:47 PM UTC
This incident is now resolved. All platform services have been fully operational and stable since 17:10 UTC, with no further disruptions observed. We have continuously monitored the systems since then to ensure stability and confirm that no additional issues have occurred. Cloudflare has also officially marked the upstream incident as resolved at 19:28 UTC. More details are available on their status page. Thank you for your patience throughout this incident. We appreciate your understanding.
Notice October 2, 2025 Data Refresh Delay Caused by Upstream Data Delivery Disruption 20h 39m
Started Oct 02, 2025, 09:51 AM UTC· resolved Oct 03, 2025, 06:30 AM UTC
- investigating Oct 02, 2025, 09:51 AM UTC
We would like to inform you that an incident has been identified affecting the incoming data into the data platform, which is a source for Analytical Dashboards and Snowflake data sharing as of Sep 30, 13:00 AM UTC. Due to that, we are experiencing a data refresh delay. Affected: - Snowflake data sharing - All Analytics Dashboards and Report Builder in SCM We appreciate your patience and will keep you updated once the data is fully available.
- identified Oct 02, 2025, 01:28 PM UTC
The issue has been identified and a fix is being implemented.
- investigating Oct 02, 2025, 08:07 PM UTC
We are currently investigating this issue.
- resolved Oct 03, 2025, 06:30 AM UTC
The data refresh is now up to date, and all pipelines are running according to the schedule.
Minor June 6, 2025 Analytics data refresh delay caused by upstream data delivery disruption 8h 48m
Started Jun 06, 2025, 09:38 AM UTC· resolved Jun 06, 2025, 06:26 PM UTC
- monitoring Jun 06, 2025, 09:38 AM UTC
We are currently experiencing a delay in data refresh due to an upstream data delivery incident that was identified and resolved earlier today. Affected Areas: - Analytical Dashboards in SCM - Snowflake Data Sharing The root cause was traced by the infrastructure team and has already been resolved. However, the incident impacted downstream data processing pipelines, delaying the full refresh. Full data refresh is expected to be completed by 21:00 UTC.
- resolved Jun 06, 2025, 06:26 PM UTC
The data refresh is now up to date, and all pipelines are running according to the schedule.
Major June 3, 2025 Platform network issue 25m
Started Jun 03, 2025, 04:04 AM UTC· resolved Jun 03, 2025, 04:29 AM UTC
- resolved Jun 03, 2025, 08:06 AM UTC
Between 06:04 and 06:29 AM CEST this morning, we experienced a network issue that affected platform availability. During this time, clients and customers worldwide may have encountered slow loading times or timeouts when accessing carts or APIs. Order processing was also impacted. The issue was resolved by 06:29 AM CEST, and we are continuing to investigate the root cause to prevent it from recurring.
Notice April 29, 2025 Degraded order processing performance 1h
Started Apr 29, 2025, 06:30 PM UTC· resolved Apr 29, 2025, 07:30 PM UTC
- resolved Apr 30, 2025, 08:35 AM UTC
Our processing of orders was negatively impacted from at around 6:37 PM UTC until 7:17 PM UTC. During that time order processing was delayed up to several minutes. At no time accepting orders was impacted.
Minor April 2, 2025 Degraded credit card authentication 2h 8m
Started Apr 02, 2025, 01:02 PM UTC· resolved Apr 02, 2025, 03:11 PM UTC
- investigating Apr 02, 2025, 01:02 PM UTC
We're investigating performance issues with our 3DS authentication service. We're doing everything possible to identify and work closely with our partners to resolve these issues. We apologize for any inconvenience.
- investigating Apr 02, 2025, 01:53 PM UTC
We are still investigating this issue to identify root cause.
- identified Apr 02, 2025, 02:50 PM UTC
We have identified the root cause of the issue and are working on a fix.
- monitoring Apr 02, 2025, 02:57 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 02, 2025, 03:11 PM UTC
This incident has been resolved, situation is back to normal. We see systems performing normal again. We apologize for any inconvenience.
Minor February 28, 2025 Local network connectivity issue 9h 10m
Started Feb 28, 2025, 11:51 PM UTC· resolved Mar 01, 2025, 09:02 AM UTC
- investigating Feb 28, 2025, 11:51 PM UTC
We are investing a regional network connectivity issue that is currently negatively impacting pages loads from some regions.
- investigating Feb 28, 2025, 11:52 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 01, 2025, 01:26 AM UTC
We implemented a workaround to the issue and are waiting for the upstream provider to solve the root cause.
- monitoring Mar 01, 2025, 09:01 AM UTC
The upstream provider confirmed resolution of the problem.
- resolved Mar 01, 2025, 09:02 AM UTC
Workaround was rolled back. Issue resolved.