Clever experienced a critical incident on May 22, 2025 affecting Single Sign-On & Portal, lasting 6h 38m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 22, 2025, 12:03 PM UTC
Clever is currently experiencing an issue with users accessing Clever via the Clever Portal. This is preventing users from being able to login and access Clever. We are currently investigating the issue and will provide regular status updates.
- monitoring May 22, 2025, 12:23 PM UTC
We have addressed the issue and are currently seeing improvements. We will continue to monitor for further errors and notify once the incident is completely resolved.
- resolved May 22, 2025, 06:41 PM UTC
Users may have experienced login issues to the Clever Portal today between 4:25am - 5:04am PT. In addition, we discovered users may have experienced issues with using the District Search today between 4:52am - 11:18am PT. Both of these issues are resolved and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.