Clever incident

District Admins Unable to Access Downloaded Badges from Email

Clever experienced a notice incident on August 12, 2025 affecting Single Sign-On & Portal, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started: Aug 12, 2025, 06:57 PM UTC
Resolved: Aug 12, 2025, 08:07 PM UTC
Duration: 1h 10m
Detected by Pingoru: Aug 12, 2025, 06:57 PM UTC

Affected components

Single Sign-On & Portal

Update timeline

investigating Aug 12, 2025, 06:57 PM UTC

We are currently investigating the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email. We apologize for any inconvenience this is causing and will update this page as we work to resolve this issue.
resolved Aug 12, 2025, 08:07 PM UTC

Our Engineering team found the root cause of the issue regarding District Admins getting an error message when trying to access downloaded Clever Badges from their email and has released a fix for this. District Admins should now be able to download badges from their email. Please contact support at support.clever.com if you need further assistance! We apologize again for any inconvenience this may have caused.