Clever incident

STLs receiving an error when accessing user accounts

Minor Resolved View vendor source →

Clever experienced a minor incident on January 8, 2025 affecting District Administration Dashboard, lasting 6h 28m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 04:03 PM UTC
Resolved
Jan 08, 2025, 10:32 PM UTC
Duration
6h 28m
Detected by Pingoru
Jan 08, 2025, 04:03 PM UTC

Affected components

District Administration Dashboard

Update timeline

  1. investigating Jan 08, 2025, 04:03 PM UTC

    Clever is experiencing an issue where STLS are receiving an error when trying to access student or teacher accounts from the District Dashboard. This is preventing STLs from accessing student and teacher accounts. We are investigating the issue and will provide regular status updates.

  2. resolved Jan 08, 2025, 10:32 PM UTC

    We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.