Clever incident

School Tech Leads receiving an error when accessing user accounts

Minor Resolved View vendor source →

Clever experienced a minor incident on January 9, 2025 affecting District Administration Dashboard, lasting 23h 56m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 02:18 PM UTC
Resolved
Jan 10, 2025, 02:15 PM UTC
Duration
23h 56m
Detected by Pingoru
Jan 09, 2025, 02:18 PM UTC

Affected components

District Administration Dashboard

Update timeline

  1. investigating Jan 09, 2025, 02:18 PM UTC

    Clever is experiencing an issue where School Tech Leads are receiving an error when trying to access student or teacher accounts from the District Dashboard. This is preventing School Tech Leads from accessing student and teacher accounts. We are investigating the issue and will provide regular status updates.

  2. resolved Jan 10, 2025, 02:15 PM UTC

    We have resolved this issue, and everything is back to normal. If you see any additional issues, please contact Clever Support through our Help Center: support.clever.com.