Clever experienced a major incident on March 31, 2025 affecting Support, lasting 4h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 05:00 PM UTC
Clever Support’s phone provider is experiencing service issues. We are monitoring the service outage and will provide regular status updates. In the meantime, please submit all support requests via our web form at support.clever.com to ensure our team receives your request!
- monitoring Mar 31, 2025, 06:27 PM UTC
A fix has been implemented by our phone service provider, and inbound calls are now successfully reaching our team. We are actively monitoring the service to ensure continued stability.
- resolved Mar 31, 2025, 09:43 PM UTC
Clever Support's phone provider has resolved the outage and phone service is restored. If you encounter any further connection issues, please submit a support request with our team at support.clever.com.