Clearwater Analytics Outage History

Clearwater Analytics had 7 outages in the last 2 years totaling 20h 59m of downtime — averaging 0.3 incidents per month.

There were 7 Clearwater Analytics outages since July 17, 2024 totaling 20h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.clearwateranalytics.com

Critical March 5, 2026

Unexpected website downtime

Detected by Pingoru: Mar 05, 2026, 09:37 AM UTC
Resolved: Mar 05, 2026, 10:42 AM UTC
Duration: 1h 4m

Affected: Clearwater Analytics website

Timeline · 6 updates

investigating Mar 05, 2026, 10:12 AM UTC

The Clearwater Analytics website is unexpectedly unavailable. Engineers are actively addressing the issue.
investigating Mar 05, 2026, 10:13 AM UTC

We are continuing to investigate this issue.
identified Mar 05, 2026, 10:16 AM UTC

Engineers have identified the cause of the outage. They are working on a solution now.
monitoring Mar 05, 2026, 10:27 AM UTC

The Clearwater Analytics website is operational. Engineers are actively monitoring the system.
monitoring Mar 05, 2026, 10:28 AM UTC

We are continuing to monitor for any further issues.
resolved Mar 05, 2026, 10:42 AM UTC

The Clearwater Analytics website is operational.

Read the full incident report →

Critical November 18, 2025

Unexpected website downtime due to third-party service degradation

Detected by Pingoru: Nov 18, 2025, 11:30 AM UTC
Resolved: Nov 18, 2025, 03:33 PM UTC
Duration: 4h 3m

Affected: Clearwater Analytics websiteClearwater Analytics websitePrismPrism

Timeline · 5 updates

investigating Nov 18, 2025, 01:10 PM UTC

We are currently experiencing service disruptions due to errors originating from a third-party provider. This issue may result in intermittent failures while interacting with the website. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
identified Nov 18, 2025, 01:13 PM UTC

We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
identified Nov 18, 2025, 01:18 PM UTC

We have identified the cause of the outage - it is due to errors originating from a third-party provider. Our team is actively monitoring the situation and awaiting updates from the third-party provider.
monitoring Nov 18, 2025, 03:05 PM UTC

A fix has been implemented by the vendor, and we are actively monitoring to ensure all services remain stable and fully operational.
resolved Nov 18, 2025, 03:33 PM UTC

The Clearwater Analytics website is operational.

Read the full incident report →

Minor October 6, 2025

Unexpected website slowness

Detected by Pingoru: Oct 06, 2025, 03:31 PM UTC
Resolved: Oct 06, 2025, 04:35 PM UTC
Duration: 1h 4m

Affected: Clearwater Analytics website

Timeline · 4 updates

investigating Oct 06, 2025, 04:35 PM UTC

The Clearwater Analytics website is unexpectedly slow. Engineers have been dispatched to urgently address the issue.
identified Oct 06, 2025, 04:35 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Oct 06, 2025, 04:54 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Oct 06, 2025, 05:55 PM UTC

This incident has been resolved.

Read the full incident report →

Notice August 13, 2025

Unexpected Website Login issues

Detected by Pingoru: Aug 13, 2025, 08:34 PM UTC
Resolved: Aug 13, 2025, 08:30 PM UTC
Duration: —

Timeline · 1 update

resolved Aug 13, 2025, 08:34 PM UTC

The Clearwater Analytics website experienced login issues from 7:36 PM to 8:01 PM UTC. The team has identified the root cause and successfully resolved the issue. The website is now fully operational.

Read the full incident report →

Major June 19, 2025

Analytics Website Service Degradation

Detected by Pingoru: Jun 19, 2025, 05:15 PM UTC
Resolved: Jun 19, 2025, 07:45 PM UTC
Duration: 2h 30m

Affected: Clearwater Analytics website

Timeline · 4 updates

investigating Jun 20, 2025, 08:07 PM UTC

Clearwater is having an internal systems issue starting 11:15 that caused service Interruption for Analytics Website. Our team is currently investigating the issue.
identified Jun 20, 2025, 08:07 PM UTC

Engineers have identified the cause of the outage. They are working on a solution now.
monitoring Jun 20, 2025, 08:08 PM UTC

The Clearwater Analytics website is operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
resolved Jun 20, 2025, 08:08 PM UTC

The Clearwater Analytics website is operational.

Read the full incident report →

Notice June 18, 2025

Data Delivery Delays

Detected by Pingoru: Jun 18, 2025, 11:21 AM UTC
Resolved: Jun 18, 2025, 04:43 PM UTC
Duration: 5h 21m

Affected: Clearwater Analytics websiteClearwater Analytics website

Timeline · 4 updates

investigating Jun 18, 2025, 03:12 PM UTC

Clearwater is having an internal systems issue starting 11:21 UTC that may delay client deliverables. Our team has identified the problem and is actively working on resolving the issue.
identified Jun 18, 2025, 03:15 PM UTC

Engineers have identified the cause of the issue. They are working on a solution now.
monitoring Jun 18, 2025, 04:24 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 18, 2025, 04:43 PM UTC

The Clearwater Analytics internal affected systems are fully operational.

Read the full incident report →

Major March 28, 2025

Unexpected Prism downtime

Detected by Pingoru: Mar 28, 2025, 09:10 AM UTC
Resolved: Mar 28, 2025, 04:05 PM UTC
Duration: 6h 55m

Affected: Prism

Timeline · 4 updates

investigating Mar 28, 2025, 09:11 PM UTC

The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.
identified Mar 28, 2025, 09:11 PM UTC

Engineers have identified the cause of the outage. They are working on a solution now.
monitoring Mar 28, 2025, 09:12 PM UTC

The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
resolved Mar 28, 2025, 09:13 PM UTC

The Prism Reporting and Prism Statements products are operational.

Read the full incident report →