Clearwater Analytics experienced a major incident on March 28, 2025 affecting Prism, lasting 6h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Prism
Update timeline
- investigating Mar 28, 2025, 09:11 PM UTC
The Prism Reporting and Prism Statements products are experiencing unexpected degraded performance. Engineers have been dispatched to urgently address the issue.
- identified Mar 28, 2025, 09:11 PM UTC
Engineers have identified the cause of the outage. They are working on a solution now.
- monitoring Mar 28, 2025, 09:12 PM UTC
The Prism Reporting and Prism Statements products are operational. Engineers are actively monitoring the system and beginning the process of identifying and implementing preventative solutions.
- resolved Mar 28, 2025, 09:13 PM UTC
The Prism Reporting and Prism Statements products are operational.