ClearSale had 4 outages in the last 2 years totaling 8h 4m of downtime — averaging 0.2 incidents per month.
There were 4 ClearSale outages since June 16, 2025 totaling 8h 4m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating an issue affecting our customers connecting to the Client Portal tool. As soon as we have news, we will communicate.
This incident has been resolved.
This incident has been resolved.
Our Shopify app experienced an instability in the integration of some orders late yesterday afternoon (December 17, 2025). Our team acted promptly and the integration was normalized yesterday.
The Client Portal is currently down due to a Global Front Door issue with Microsoft Azure. We are closely monitoring the situation and waiting for Azure services to be restored so the portal can come back online. Azure status page: https://azure.status.microsoft/pt-br/status
The Client Portal is back online.
We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.
The responsible team worked to normalize the update of ClearSale's fraud diagnosis status