ClearSale incident

[Shopify] Fraud diagnostic status update outage

Major Resolved View vendor source →

ClearSale experienced a major incident on June 16, 2025 affecting Shopify, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Jun 16, 2025, 02:23 PM UTC
Resolved
Jun 16, 2025, 03:48 PM UTC
Duration
1h 24m
Detected by Pingoru
Jun 16, 2025, 02:23 PM UTC

Affected components

Shopify

Update timeline

  1. identified Jun 16, 2025, 02:23 PM UTC

    We are currently experiencing an outage with our Shopify plugin, in which the ClearSale fraud diagnostic status of the orders is not being updated on Shopify. The responsible team is already working to fix the issue.

  2. resolved Jun 16, 2025, 03:48 PM UTC

    The responsible team worked to normalize the update of ClearSale's fraud diagnosis status