Clearbit Outage History

Started Sep 18, 2026, 08:12 PM UTC· resolved Sep 23, 2026, 05:25 PM UTC

1. investigating Sep 18, 2026, 08:12 PM UTC

   We're currently investigating an issue with failing Salesforce Syncs

2. investigating Sep 19, 2026, 12:40 AM UTC

   We are continuing to investigate this issue.

3. identified Sep 21, 2026, 07:11 PM UTC

   The issue has been identified and team is working on fix.

4. monitoring Sep 21, 2026, 08:42 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Sep 23, 2026, 05:25 PM UTC

   This incident has been resolved.

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Started Aug 31, 2026, 11:45 AM UTC· resolved Sep 01, 2026, 11:45 AM UTC

1. resolved Sep 01, 2026, 01:18 PM UTC

   Between 4:55 AM and 5:15 AM PST, some users experienced authentication errors that prevented them from logging in or using the Clearbit platform and APIs. Our engineering team identified and fully resolved the root cause at 5:15 AM PST. Authentication services are now operating normally. Users who were affected should be able to log in and use the platform successfully.

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Started Feb 11, 2026, 06:30 PM UTC· resolved Feb 13, 2026, 09:53 AM UTC

1. investigating Feb 11, 2026, 06:30 PM UTC

   We're currently experiencing an issue that's preventing Audiences from being processed for some customers. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.

2. identified Feb 11, 2026, 08:46 PM UTC

   We have identified an issue that prevents audience processing. We found the root cause and are implementing a fix.

3. identified Feb 12, 2026, 11:06 AM UTC

   We are continuing to work on a fix for this issue.

4. monitoring Feb 12, 2026, 02:54 PM UTC

   A fix has been implemented and we are monitoring the results.

5. resolved Feb 13, 2026, 09:53 AM UTC

   This incident has been resolved. Company and Person Audiences are functioning as normal.

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Started Dec 17, 2025, 03:17 PM UTC· resolved Dec 22, 2025, 09:50 AM UTC

1. investigating Dec 17, 2025, 03:17 PM UTC

   We're currently investigating delayed batch enrichment processing.

2. identified Dec 18, 2025, 12:53 AM UTC

   We're working on a fix for enrichment batch processing. Jobs are still delayed.

3. monitoring Dec 18, 2025, 08:30 AM UTC

   All delayed batches have been processed. We're monitoring the service.

4. resolved Dec 22, 2025, 09:50 AM UTC

   This incident has been resolved.

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Started Aug 07, 2025, 07:24 PM UTC· resolved Aug 07, 2025, 07:55 PM UTC

1. investigating Aug 07, 2025, 07:24 PM UTC

   We're currently experiencing delays in delivering data to Clearbit destinations integrated via our Segment integration. While there was a temporary failure in processing (resulting in data not being delivered), we expect the affected data to be reprocessed. We're actively working to ensure full delivery and will provide updates as processing progresses.

2. identified Aug 07, 2025, 07:46 PM UTC

   We've implemented a fix, and Segment destination processing is now resuming. Affected data should begin processing shortly, and we're monitoring the system to ensure successful delivery.

3. resolved Aug 07, 2025, 07:55 PM UTC

   The issue affecting Segment destination processing has been resolved. All data has been successfully processed, and the system is operating normally. We're continuing to monitor to ensure stability.

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Started Jul 28, 2025, 08:10 PM UTC· resolved Jul 30, 2025, 07:21 PM UTC

1. investigating Jul 28, 2025, 08:10 PM UTC

   We're currently experiencing delays in processing batch enrichment jobs. Users who upload CSV files may see slower-than-expected processing times. In some cases, files may need to be re-submitted once the issue is resolved. We're actively working on a fix and will provide updates as we progress.

2. monitoring Jul 28, 2025, 10:01 PM UTC

   Batch enrichment processing has resumed, but a backlog remains. Some users may still experience delays as the system catches up. We're actively monitoring progress.

3. monitoring Jul 29, 2025, 08:29 PM UTC

   Batch enrichment processing is fully caught up. We're continuing to monitor to ensure stable performance.

4. resolved Jul 30, 2025, 07:21 PM UTC

   This incident has been resolved - batch enrichment jobs are processing normally.

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Started Jun 12, 2025, 08:27 PM UTC· resolved Jun 13, 2025, 02:57 AM UTC

1. monitoring Jun 12, 2025, 08:27 PM UTC

   Multiple Clearbit services are currently experiencing disruptions due to a broader outage impacting Google Cloud Platform. This may result in degraded performance or temporary unavailability for some features. We're actively monitoring the situation and will provide updates as more information becomes available.

2. monitoring Jun 12, 2025, 10:03 PM UTC

   Google Cloud has resolved the underlying issue with the services we use, and Clearbit services are beginning to recover. We're continuing to monitor system performance to ensure full restoration.

3. resolved Jun 13, 2025, 02:57 AM UTC

   All services are back to operating normally.

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Started Jun 06, 2025, 09:27 PM UTC· resolved Jun 09, 2025, 02:37 PM UTC

1. identified Jun 06, 2025, 09:27 PM UTC

   We're currently experiencing an issue that's preventing Audiences from being processed for Google Ads. Processing will resume once a fix is in place. We're actively working to resolve the issue and will share updates as they become available.

2. monitoring Jun 06, 2025, 09:50 PM UTC

   We've implemented a fix, and Google Ads Audience processing has resumed. Delayed jobs are now running, and we're monitoring the system to ensure everything runs as expected.

3. resolved Jun 09, 2025, 02:37 PM UTC

   This incident has been resolved, Google Ads Audiences are processing normally.

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Started May 03, 2025, 01:00 AM UTC· resolved May 04, 2025, 12:00 AM UTC

1. resolved May 05, 2025, 05:36 PM UTC

   On Saturday May 3 (UTC), between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Friday May 2 Pacific Time), customers using our legacy Segment, Marketo, and HubSpot integrations, as well as those using webhooks in our Enrichment API, were affected by a processing failure. Enrichments requested via API for webhook delivery, or through the aforementioned legacy integrations were not delivered. To ensure processing, enrichment requests from that time period will need to be resubmitted. The issue has been resolved, and all systems are now operating normally. We're continuing to monitor performance and assess preventive measures.

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Started May 03, 2025, 12:35 AM UTC· resolved May 05, 2025, 05:36 PM UTC

1. investigating May 03, 2025, 12:35 AM UTC

   We're currently investigating a potential issue with webhook processing. Webhooks may not be delivering as expected. This issue appears to have started around 8:00 PM UTC (1:00 PM Pacific Time). We'll provide updates as we learn more.

2. monitoring May 03, 2025, 01:03 AM UTC

   We've identified and resolved the issue affecting webhook processing. Queued webhooks are now being delivered, and the system is catching up. We'll continue to monitor performance closely until processing is fully up to date.

3. monitoring May 03, 2025, 07:14 PM UTC

   While monitoring the issue, we discovered that the earlier fix did not fully resolve the problem. As a result, webhooks submitted between 1:00 AM and 7:00 AM UTC (6:00 PM to 12:00 AM Pacific Time) were not processed and cannot be recovered. To ensure delivery, these webhooks will need to be re-submitted. We implemented a fix, and are again monitoring.

4. resolved May 05, 2025, 05:36 PM UTC

   This incident has been resolved.

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Started Apr 02, 2025, 09:13 PM UTC· resolved Apr 02, 2025, 10:00 PM UTC

1. investigating Apr 02, 2025, 09:13 PM UTC

   Starting approximately 12:30 PM Pacific Time today, the Clearbit Enrichment APIs began experiencing an outage. We are currently investigating the issue and have confirmed that the Combined API is impacted.

2. identified Apr 02, 2025, 09:32 PM UTC

   We've identified the issue and are in the process of rollout out a fix.

3. monitoring Apr 02, 2025, 09:44 PM UTC

   We've implemented a fix - the Clearbit enrichment APIs should be functioning normally. We'll continue to monitor.

4. monitoring Apr 02, 2025, 09:49 PM UTC

   We are continuing to monitor for any further issues.

5. resolved Apr 02, 2025, 10:00 PM UTC

   The Person, Company, and Combined enrichment APIs are all back to normal operation.

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Started Mar 18, 2025, 08:18 PM UTC· resolved Mar 28, 2025, 02:31 AM UTC

1. investigating Mar 18, 2025, 08:18 PM UTC

   Audience results may experience delays of up to 5 hours. This delay only affects new Audience results or destination deliveries that are triggered during this window.

2. investigating Mar 19, 2025, 10:05 PM UTC

   We are continuing to investigate this issue. We will continue to post updates as we make progress.

3. investigating Mar 20, 2025, 11:30 PM UTC

   We continue to investigate this issue to fully understand the root cause before moving on to implementing a fix. During this time, the delay in Audience results may fluctuate — some updates may process more quickly, but delays of up to 5 hours are still possible.

4. identified Mar 21, 2025, 09:33 PM UTC

   We have identified the issue and are implementing a fix.

5. identified Mar 25, 2025, 12:51 AM UTC

   We are continuing to work on a fix for this issue.

6. identified Mar 26, 2025, 12:58 AM UTC

   We are still working on a fix for this issue.

7. monitoring Mar 26, 2025, 11:37 PM UTC

   We have implemented a fix and are monitoring the results. Results for new Audiences and destinations should be back to normal now.

8. resolved Mar 28, 2025, 02:31 AM UTC

   This incident has been resolved. Audience results and destination deliveries are back to normal timing.

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Started Jan 08, 2025, 05:51 PM UTC· resolved Jan 09, 2025, 06:16 PM UTC

1. investigating Jan 08, 2025, 05:51 PM UTC

   Clearbit Platform data ingestion is delayed; enrichment, alerting, and Audience results will all be impacted.

2. monitoring Jan 08, 2025, 06:53 PM UTC

   We identified and fixed the data ingestion issue. Results for data enrichment, alerting, and Audiences will be catching up over the next few hours. We'll be monitoring the progress.

3. monitoring Jan 09, 2025, 01:03 AM UTC

   We are still processing the pending results for data enrichment, alerting, and Audiences. We expect progress overnight, and will provide another update tomorrow.

4. resolved Jan 09, 2025, 06:16 PM UTC

   Data ingestion is up to date, and results for enrichment, alerting, and Audiences are caught up. If you were running a backfill yesterday, we advise that you rerun it to make sure all results are correctly updated.

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Started Dec 11, 2024, 10:22 PM UTC· resolved Dec 17, 2024, 11:28 PM UTC

1. investigating Dec 11, 2024, 10:22 PM UTC

   Customers are currently unable to create new Company Audiences. The UI displays an error related to integrations, but this appears to be incorrect, and we are investigating the underlying cause.

2. monitoring Dec 12, 2024, 12:50 AM UTC

   We've implemented a fix and are monitoring the results.

3. monitoring Dec 12, 2024, 05:40 PM UTC

   Customers are able to create new Company Audiences, but note that the page that displays All Companies will show zero for the Company count. We are working to address this detail.

4. resolved Dec 17, 2024, 11:28 PM UTC

   This issue is now resolved.

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Started Nov 26, 2024, 11:17 PM UTC· resolved Nov 26, 2024, 11:17 PM UTC

1. resolved Nov 26, 2024, 11:17 PM UTC

   Clearbit Support experienced delays in receiving new and updates to existing support tickets. This is now resolved. If you have been waiting for a response, please expect a response shortly.

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